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DDS Facebook,
HERE ~ ORAL Facebook,
HERE ~ Oak Room Facebook, HERE
Amenities and cable billing questions, billingquestions@deccahomes.com.
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DECCA Digital Solutions:
.Business Hours: 8AM to 5PM, Mon thru Fri
Office Hours: 9AM to 4PM, Mon thru Fri
Speak with a Solutions Guide ¤
352-854-3223
Email a Solutions Guide ¤
ddsguide@deccacable.com
After hours, holiday
& weekend Customer Care ¤
352-854-3223-X4
Internet & Phone
Support: 24/7 Technical
Support ¤ 866-917-4227
Internet Speeds Up To 125
Mbps:
There are 5 tiers of internet speed, 25Mbps, 50Mbps, 75Mbps, 100Mbps and 125Mbps.
Call 352-854-3223 or email, ddsguide@deccacable.com, for current
pricing and more information.
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| Note: This page is for informational purposes only, it is not an official
DECCA Digital Solutions web page.
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Wi-Fi
Hotspots: |
All facilities have Wi-Fi
available. DDS Internet subscribers will have
full access. Call 352-854-3223 or email, ddsguide@deccacable.com,
to register and set up your Wi-Fi account. "Guest"
access does not require account setup and is for a short
duration but you can purchase a voucher to extend your
usage.
If you email your
request be sure to include the following info:
If you email your
request be sure to include the following info:
- Name, Address,
Phone Number, and Billing Account Number, from your
monthly statement
- Email you want
associated with the Wi-Fi account, any email will
work
- UserName you want
to log in with
- Password you want
to use, 7 or more characters, at least one
capital and one number
When connecting to the
Hotspot, here are some tips:
- If you are a DDS Internet customer use the "Subscriber Hotspot"
otherwise use the "Guest
Hotspot"
- For subscribers,
type your UserName
- Then type your
Password, remember it's always case sensitive
- Depending on your
device's security settings you may need to "Trust" the
Hotspot
- For the "Guest Hotspot"
you are allowed one hour of free access per week,
with the option of purchasing an additional 'time
voucher' at the DDS office or on the login
screen using a credit card. A 24-hour voucher is
$5.99 and a 72-hour voucher is $9.99 (prices may
change)
- On the "Guest Hotspot"
remember to check "Accept
the Terms" before selecting the one hour
trial button or inputting your voucher code
- If you have any
trouble using a Hotspot call the DDS office, 352-854-3223
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About
Channel 12: |
Channel
12 is an informative closed-circuit community channel that is specific
to Oak Run Country Club and is one of the six services provided to you
in your Monthly Services Package. Channel 12 is used by both residents
and Oak Run Associates, to inform Oak Run Homeowners of the various fun
events and functions that are taking place within the community, to make
announcements, and to disseminate news regarding the community that
might affect all residents.
Every single home in Oak Run has access to Channel 12 via the Basic
Cable channels that we connected to each home when we originally built
it. If you are using DIRECTV, Dish Network or CenturyLink and Channel 12
is not working in your home, it’s most likely because the Basic Cable
channels that were originally installed were disconnected from our
service by your current service provider (or their subcontracting
technicians), and then used to deliver their service.
DDS is responsible for the integrity of the signal for the Basic Cable
channels, including Channel 12, up to your home. If another provider has
interrupted our signal, and you find that you don’t have DDS Basic
Cable/Channel 12, you will need to contact them to have them reinstall
the service that they disconnected. Best practices do dictate that these
providers should be installing their service separately and
independently from your existing in-home wiring.
If DDS is already your current provider you don’t have to worry about
calling anyone because Channel 12 is in the Basic Cable channel lineup
that you are currently enjoying. If you’re not a DDS subscriber
currently and would like to find out more information on all we have to
offer and how it compares to other providers, please feel free to call
or stop by our office conveniently located in Oak Run near the Orchid
Club.
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Troubleshooting
Help: |
DDS is always at your Service – from our quick response
to your service request, to the best quality programming
available. We work hard at making sure your cable service
is as reliable as it possibly can be. We think you’ll
agree that DDS continues to be one of the best
entertainment and information values around. Unlike
satellite providers, DDS employs a highly trained,
qualified technical staff readily available right here in
your local neighborhood.
As part of our continued education to our valued
customers, we feel we can provide you with better service
when we equip you with the knowledge that could possibly
help you correct an issue or provide us with better
information with which to assist you. The following is a
few of the most common service requests we receive, along
with some helpful hints for you.
No Reception or Bad
reception;
These types of service requests are
our top priority. We are committed to taking prompt action
in order to restore or correct your problem but we require
your help. In order to properly detect and isolate the
problem, you, the customer, must be home. If you know
you’re going to be away from your home, please don’t
assume your problem will be fixed by the time you get
back. In most cases, the problem isn’t with the cable
outside the house but rather it’s most likely an issue on
the inside of the home. If you don’t wish to stay at home
waiting for a service tech, you may request a four-hour
window appointment, 8:00AM - Noon or 1:00PM - 5:00PM.
Here are some helpful checks that you can do before
placing a request:
- Check the connection from your wall jack going
to your DTA, Digital Set-top box or to the back of
your TV, make sure that it’s not loose or defective.
Poor connections cause problems with picture quality
as well as interruption in your service.
- If you purchase a new TV, make sure you also
replace the cable from the wall jack to the TV. So
often we see customers go out and spend good money
on a Flat screen HD TV and take it home and use the
same 20-year-old cable. As an added bonus, if you
stop by our office we can even provide you with the
new coaxial cable!
- Check to make sure your TV set is tuned in to
the correct INPUT Source (HDMI-1, HDMI-2).
- If you have a Digital Set-top Box and you still
have no picture, RESET the cable box or DTA by
unplugging the power, wait a few seconds, then
re-plug the power back into the wall outlet.
- If you are using a DTA box with an older model
tube TV, check to make sure your TV is set to
channel 3.
- Check the batteries on your remote control if
you are unable to change channels or adjust your
volume. Double check the placement of your
batteries, positive and negative position. It could
be possible that it’s time to replace the remote (It
may have been dropped one too many times!) ☺.
We hope these few tips may save you some frustration and
hopefully alleviate interruptions to your favorite
programming. But remember; don’t assume that DDS
is working on correcting the problem you’re experiencing
as we may not even be aware that there is one! (Please,
don’t rely on your neighbors to report a problem either,
as chances are they may also be relying on you to place
the call.) So, don’t delay, call Customer Care, 352-854-3223.
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Who
Owns
What:
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As a customer of DDS you should know what services are covered by your
monthly charge. DDS now provides a multitude of
products and services but, as with any service, we don’t
provide unlimited technical and repair services. When it
comes to customer-owned equipment or home wiring that is
where we must explain Ownership. Customer-owned
equipment includes any home component such as: a TV set,
VCR, DVD, personal computer, DSS satellite dish, WebTV,
modem, router (or any other electronic device that may
be connected to your DDS services.) These items
are not, in any way, the responsibility of DDS,
nor are any of the interior wiring of your home. (Home
ownership or home residency constitutes responsibility
for any problem caused within the home.)
DDS is
responsible only up to the demarcation point outside of
your home. The demarcation point is the location at
which a service drop cable is connected at the exterior
wall prior to entry to the home. Having said that, if
you place a service request and a technician finds no
problem with the cable reception at the demarcation
point, the service request is deemed to be caused by the
customer’s equipment and is subject to a service charge.
The technician at that point will advise you of the
problem and explain that the problem may be caused by
faulty wiring or a device inside the home.
Customer-caused service
requests related to such equipment or interior home
wiring is subject to a minimum of $35 for the initial 30
minutes with an additional charge of $15 every quarter
hour afterwards. After-hours, weekends, and/or holidays
are charged at a rate of $65 emergency mobilization fee,
the initial $35 charge as well as the $15.00 for every
quarter hour afterwards. (This also includes problems
caused by re-programming of TVs and/or VCRs.) Other
repair charges such as repairs to cut cable line are
subject to additional charges as identified. DDS
will not replace any interior wiring such as in attic
space or inside walls. If the cause of the problem is
due to faulty wiring, the technician will make you aware
and recommend replacement. Please be advised that your
monthly programming fee does not cover any problems
caused by customer-owned equipment or interior home
wiring; your monthly cable bill only covers the delivery
of your various programming and excellent service.
High-Speed Internet and
Digital Phone subscribers are provided with a 24/7 tech
support service with their monthly charge, but this does
not include computer education, repair or installation
of your computer or any associated software or hardware,
which also includes the modem provided to you at the
time of installation. Digital cable subscribers’ set-top
boxes are completely covered under their monthly rental
fee for any defective operation of the box (which means
that we will replace the set-top box at no charge to you
if the set-top box is found to be the cause of the
problem.)
Valued customers, please
don’t misunderstand, this article is in no way to deter
you from placing a legitimate service request. If the
problem is caused by us, we want to make sure that we
make every effort to provide you with the very best
service and make it right for you! We just ask that you
double-check your equipment and/or cable connections
prior to placing the service call. This will not only
save you money, but also unnecessary interruptions of
service. When placing a service request, we remind you
that you are required to be available at home so that
the technician can properly isolate and determine the
cause of the problem. For your convenience we offer
service windows of 8:30AM - Noon or 1:30PM – 5:00PM. Please remember we are located right
here in your neighborhood ready to serve you, so don’t
hesitate to call us with questions and concerns,
352-854-3223.
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Before
You Dig: |
Every year we like to
remind you to please CALL BEFORE YOU DIG, but every
year, no matter our best efforts, we still continue to
receive a number of service calls related to CUT cables.
It’s such a shame! It’s so easy to just pick up the
phone and call for a FREE utility locate. With just one
call all of your utilities will be notified to locate
your water, power and telephone services as well as your
(very important) CABLE TV line!
All you have to do is
dial 811. When you place the call, be ready to answer a
few simple questions. (Your address along with the
nearest cross street, your subdivision, phone number,
type of work being done, how deep you will be digging,
the day of your excavation, whether or not machinery is
being used and the duration of the work.) Also, if
you’ve hired a contractor, make sure they’ll be calling
for the cable and line locations if you are not.
Remember, it’s your property and you are ultimately
responsible for any damages done to any utility company
lines -not the contractor- so make sure the locate has
been done prior to the work!
We’d encourage you, even
if you recently called for a locate and/or you think you
can remember where everything is, to STOP yourself and
call the professionals for FREE! It’ll most definitely
save you time, money and frustration in the long run as
though the locate service may be FREE, the CUT Cable is
NOT!
For more information on
this subject visit Sunshine State One Call of Florida, HERE.
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